On this page:
Useful links
Telework in Australia
Department of Broadband, Communications and the Digital Economy
http://www.dbcde.gov.au/communications_for_consumers/internet/telework
Department of Education, Employment and Workplace Relations
http://www.workplace.gov.au/workplace/Programmes/
WorkFamily/TeleworkingorHomeBasedWork.htm
Government of Western Australia
http://www.dpi.wa.gov.au/travelsmart/14932.asp
Australian Bureau of Statistics
http://www.abs.gov.au/AUSSTATS/abs@.nsf/productsbyCatalogue/
0B92EF6F04E14868CA256B97007E2C57?OpenDocument
Job Access – workplace solutions for people with disability
http://www.jobaccess.gov.au/JOAC/Employers/How+to+guides/
Howtoprovideaflexiblework.htm
The NSW Road Traffic Authority
A leaflet on teleworking
http://www.rta.nsw.gov.au/trafficinformation/downloads/telewtelew_dl1.html
A general introduction
http://www.rta.nsw.gov.au/doingbusinesswithus/managingtraveldemand/
teleworking/aboutteleworking.html
‘How to set up a Teleworking Program’ including a section on training http://www.rta.nsw.gov.au/doingbusinesswithus/managingtraveldemand/
teleworking/settingupteleworking.html
The NSW Road Traffic Authority’s teleworking policy
http://www.rta.nsw.gov.au/trafficinformation/downloads/teleworking/
rta_teleworking_policy.pdf
The NSW Road Traffic Authority’s teleworking agreement
http://www.rta.nsw.gov.au/trafficinformation/downloads/teleworking/
teleworking_agreement.pdf
The NSW Road Traffic Authority’s Home Office Inspection Report http://www.rta.nsw.gov.au/trafficinformation/downloads/teleworking/
teleworking_home_office_inspection_report.pdf
Aspin Consulting
Aspin ONLINE Consulting is headed by Margaret Aspin who is one of Australia's leading experts in Teleworking and Virtual/Remote Management. Margaret has chaired the Going Virtual Conferences, Converge E-learning Conference and has worked with Toshiba, Foundation for Australian Agricultural Women (FAAW), and the industry skills council - Innovation
and Business Skills Australia(IBSA).
http://www.aspinonlineconsulting.com.au/Tips_&_Tricks.htm#Article9
RTEL Solutions
RTEL Solutions specialises in remote and home-based staffing solutions for customer contact, customer care and help desk support. A PDF introducing this company is available for download. The company has established a range of partnerships and strategic alliances with leading businesses so a complete teleworker solution can be provided.
http://www.rtelsolutions.com.au
The Foundation for Australian Agricultural Women
http://www.faaw.org.au/projects/telework/index.htm
Urban Ecology Australia
A general discussion of telework
http://www.urbanecology.org.au/topics/telecommuting.html
Remote Area Planning and Development Board (RAPAD)
http://www.rapad.com.au/content/view/197/240/
Implementing telework
These sites have links to other websites and resources that could be of assistance to organisations implementing telework arrangements.
Telework New Zealand, one of the leading telework resources in Australasia since 1989 (and author of this Telework Australia web site).
http://www.telework.co.nz
The Sloan Work and Family Research Network has prepared Fact Sheets which provide statistical answers to some
important questions about work-family and work/life issues. This Fact Sheet includes statistics about Telework.
Multimedia Victoria
http://www.egov.vic.gov.au/index.php?env=-categories:
m2017-1-1-7-0:l-756-0-1-:n-17-0-0&Action=l_sort_links&n_event
New South Wales Government
http://www.premiers.nsw.gov.au/pubs_dload_part4/prem_circs_memos/
prem_memos/2000/attachments/sfwaa2000.htm
JALA International, the site of Jack Nilles who invented the terms ‘telecommuting’ and ‘telework’ in 1973.
http://www.jala.com
Gil Gordon began working in the telework field in 1982. His site contains a great deal of useful information, together with many links to other information sources.
http://www.gilgordon.com
ITAC the Telework Advisory Group for World at Work
http://www.workingfromanywhere.org
The Telework Coalition is a non-profit American organisation which promotes telework.
http://www.telcoa.org/
The Mid-Atlantic Telework Advisory Council (MATAC) has considerable information available including telework guides for managers and employees and an outline of IBM’s mobility program.
http://www.m-atac.org/
Telework Exchange an American telework website.
http://www.teleworkexchange.com/
The United Kingdom Telecommuters Association
http://www.tca.org.uk
The United Kingdom Telework Association
http://www.telework.org.uk/
Sustainable Teleworking (Sustel) is a 2002-2004 research project on teleworking financed by the European Commission's Information Society Technologies initiative.
http://www.sustel.org/
The Canadian Telework Association
http://www.ivc.ca/
The Telework Collaborative (USA)
http://www.teleworkcollaborative.com/
David Fleming is a United States-based telework consultant and partner in the Telework Collaborative. http://www.davidflemingltd.com
Viack Corporation (USA)
http://www.viack.com/telework/
Toshiba: Toshiba’s Information Systems Division has produced a Guide to Creating and Managing a Flexible Workplace.
http://www.isd.toshiba.com.au/sig/sigguide.html
Work Wise UK: A United Kingdom organisation dedicated to 'smarter working'
http://www.workwiseuk.org/events/workfromhomeday07b.html
The Telecommuting Jobs website offers a number of tools for employers, helping to set up and manage the Work at Home Workforce.
http://www.tjobs.com
Note: There are many books on telework available online and at book stores.
Telework resources
Griffith Hack Travel Smart Business Case Toolkit
This Toolkit has been designed to calculate the benefits of the Travel Smart program to Griffith Hack. The benefits rely on a reduction in car usage, with a corresponding increase in cycling, walking and telework.
http://www.travelsmart.vic.gov.au/doi/doielect.nsf/
2a6bd98dee287482ca256915001cff0c/c4e6793615ca4372ca256ff2001e970a/
$FILE/Griffith%20Hack%20Business%20Case%20Tool%20output.pdf (PDF)
Katrina packs powerful case for working remotely
The following article outlines the business case for telework in the face of natural disasters. The financial trauma inflicted by Katrina in the United States also hit Australian businesses which were forced to raise prices to cope with increased transportation costs.
http://pre2005.flexiblelearning.net.au/newsandevents/News/October_05/
teleworking_feature.htm
Road Traffic Authority—West Gosford telecentre project
http://www.rta.nsw.gov.au/publicationsstatisticsforms/downloads/telework.pdf (PDF)
http://www.rta.nsw.gov.au/doingbusinesswithus/managingtraveldemand/
teleworking/westgosfordtelecentretrial.html
Penrith Telecentre
http://www.rta.nsw.gov.au/doingbusinesswithus/managingtraveldemand/
teleworking/penrithtelecentre.html
For a variety of other international case studies, the following links could be useful:
Commuter Challenge is a non-profit organisation that has been fostering public/private partnerships to find solutions to regional transportation issues in the State of Washington.
http://www.commuterchallenge.org/cc/csintro2.html
The University of South Florida
http://www.nctr.usf.edu/clearinghouse/casestudies.htm
Office of Personnel Management (for the status of telework in the United States Federal Government)
http://www.telework.gov/documents/tw_rpt05/status-intro.asp
Occupational health and safety
Comcare provides a comprehensive overview of the approved standards and regulations associated with occupational health and safety in Australia.
http://www.comcare.gov.au/
For Occupational Health and Safety regulations:
http://www.comcare.gov.au/ohs_legislation/ohs_acts__and__regulations
For Codes of practice (including the use of computer workstations):
http://www.comcare.gov.au/safety/codes_of_practice
State and Territory resources
For the Australian Capital Territory:
http://www.workcover.act.gov.au/docs/ohs.htm
For Queensland:
http://www.deir.qld.gov.au/workplace/index.htm
For New South Wales:
http://www.workcover.nsw.gov.au/default.htm
For Victoria:
http://www.workcover.vic.gov.au/wps/wcm/connect/WorkSafe
For Tasmania:
http://www.workcover.tas.gov.au/node/healthsafety.htm
For South Australia:
http://www.workcover.com/
For Western Australia:
http://www.workcover.wa.gov.au/Default.htm
For the Northern Territory:
http://www.worksafe.nt.gov.au/
A global standard for occupational health and safety, OHSAS 18001, has been created through the concerted effort of a number of the world's leading national standards bodies, certification bodies and specialist consultancies. It is used by a number of Australian companies.
Praxiom has developed a 'plain English' guide to OHSAS 18001.
Information and communications technology
Ozone conferencing claims to be the UK's most advanced teleconferencing and webconferencing service.
For guidance on Information and Communications Technology (ICT) support for flexible work practices visit the Australian Government Information Management Office
http://www.agimo.gov.au/practice/delivery/checklists/ict_support_for_telework
CO2NeutralConferencing.com is one of the world’s first carbon neutral providers of audio, web, video and event conferencing solutions. The whole purpose of the business is to help businesses reduce their carbon footprint by using conferencing technology rather than travelling to non-essential face to face meetings.
http://www.co2neutralconferencing.com/
Job Access – workplace solutions for people with disability
http://www.jobaccess.gov.au
Workplace Modification Scheme
http://www.jobaccess.gov.au/JOAC/Employers/Employer+incentives/
Workplace_Modifications_S.htm
The Australian Taxation Office
http://www.ato.gov.au
Virtual team management and telework training materials
Training for both teleworkers and their managers is an important part of the success of any telework initiative. Many changes in technology and skill sets could be involved once employees start working away from the traditional office. The following links could be of use to any organisation intending to start a telework initiative.
Aspin Consulting
Aspin Training offers accredited Diploma and Certificate courses in E-business in Leading and Managing Teleworkers as well as Certificate courses in Data Knowledge Management.
http://www.aspinonlineconsulting.com.au/
Tim Russell & Company and Training Advances
http://www.timrussellgroup.com/index.html
Coutts Communications
http://www.couttscommunications.com/index.html
Knowledge Ability (UK)
http://www.knowab.co.uk/wbwfeelingtogether.pdf
The Telework Collaborative (USA)
http://www.teleworkcollaborative.com/
Gil Gordon Associates and WFC Resources (USA)
http://telecom.workfamily.com/
The publication Managing Success with Teleworkers (ISBN: 1 894922 98 0)
http://www.jedlet.com/learnhowto.asp?lang=EN&product%5Fid=1%2D894922%2D98%2D0&lang=EN
The Canadian Telework Association
http://www.ivc.ca/Part8.html
Office of Personnel Management the United States Federal Government
http://www.telework.gov/
Telework for Individuals
Rat Race Rebellion, maintained by Christine Durst and Michael Haaren, who provide virtual-career training to the US Department of State, offers screened telework jobs and projects and a weekly telework jobs bulletin at no charge.
Hire My Mum enables skilled mums to combine the best of both worlds by working from their home office and providing business owners with valuable workers for one-off projects or on a more permanent part-time basis.
Guidance on the tax implications of teleworking for individuals is provided by the Australian Tax Office at http://www.ato.gov.au/businesses/content.asp?doc=/content/33089.htm.
David Cole and Company are an international firm of Business Consultants which employs telephone researchers throughout the world. The company now has opportunities available in Australia. The work involves calling large companies and obtaining information about their future plans. There is no selling and no pressure involved. Home teleworkers need to be bright and chatty with a genuine interest in talking to other people on the telephone. The company provides full on-line training. If you are interested visit www.australia.dcathome.co.uk for more information and to complete an on-line application form.
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